Hospitality Team Member Standard Level 2

Pathways available:

Food Production

Alcholic Beverage Services (Bar)

Food & Beverage

Housekeeping

Reception

Conference and Events

Duration of apprenticeship

15 Months

Apprenticeship overview

A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they must be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations, conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Entry requirements

Apprentices will be required to undertake initial assessments in maths and english and achieve a Level 1 outcome on their initial assessments results.

Functional skills

All apprentices will need to undertake functional skills in maths & english at level 2 as a mandatory part of their apprenticeship. Candidates who have achieved GCSE’s or A levels in maths & english A-C will be exempt from having to complete their functional skills with valid proof of their exemption certificates.

Industry qualification

Apprentices will complete a hospitality team member level 2 standard, as part of their on-programme training and assessment.

Progression Opportunities

On successful completion, progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.